Refund Returns Policy

At Levtar London, we are committed to ensuring the highest quality of craftsmanship across all our garments. If you are not completely satisfied with your purchase, we are here to help you with your return or exchange.

RETURN PERIOD

You have 14 days from the date you receive your order to request a return and dispatch the item(s) back to us.

RETURN CONDITIONS

To be eligible for a return and full refund, items must satisfy the following criteria:

  • Items must be unworn, unwashed, unaltered, and completely free of odours, makeup, or pet hair.
  • All original tags, swing tags, and branding must remain securely attached.
  • Garments must be returned in their original protective packaging.

We reserve the right to decline returns or apply a partial refund if garments are returned damaged, worn, or in unsellable condition.

HOW TO INITIATE A RETURN

  1. Email us at support@levtarlondon.com with your order number, the item(s) you wish to return, and the reason for return.
  2. Our team will provide you with return authorisation and instructions on where to send your parcel.
  3. Package the item securely using a tracked postal service and retain your proof of postage.

RETURN SHIPPING COSTS

Customers are responsible for paying the shipping costs associated with returning items, unless the item arrived damaged or we shipped an incorrect item. Original shipping fees are non-refundable.

REFUNDS PROCESS

Once your return is received and inspected at our London studio, we will notify you via email regarding the status of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days. Note that processing times can vary depending on your card issuer or banking provider.

EXCHANGES & FAULTY ITEMS

If you need a different size or colour, please follow the return process for a refund and place a new order online for the replacement piece. If you receive an item that is damaged or defective upon delivery, please contact us within 48 hours of receipt at support@levtarlondon.com with clear photos of the issue.